FAQ – Your questions about personalized mugs

FAQ – Your questions about personalized mugs

Welcome to the Tasse mit Herz FAQ! Here we answer the most frequently asked questions about our personalized mugs and gift ideas. Learn more about design, ordering, payment, and delivery.

Get to know us and discover the passion behind our products.

If you cannot find the answer to your question here, please contact us by email or using our contact form .

🎨 How can I personalize my mug?

Our design tools offer you complete creative freedom:

  • Add your own photos, names, sayings or logos
  • Choose from many fonts, colors and layouts
  • See your design live in the 3D preview and everyday scenes

Each cup is individually made according to your wishes.

🚀 How does ordering work?

  1. Select your desired product
  2. Create a design according to your ideas
  3. Add to cart & order
  4. We print, pack & deliver directly to your home

💳 Which payment methods are offered?

We offer you secure and convenient payment options:

  • Credit card (Visa, Mastercard, American Express)
  • PayPal
  • Klarna (invoice, instant bank transfer)
  • Google Pay / Apple Pay (depending on device)

🚚 How much are the shipping costs?

Shipping costs depend on the product and delivery country. They are automatically calculated and displayed during checkout.

Examples:

  • Germany: Mug delivery from 4.49 €
  • Austria: varies depending on the product
  • Switzerland: Mug delivery from 5.86 €

Note: For mixed orders, shipping costs may add up.

⏳ How long does delivery take?

  • Germany: approx. 2–5 working days
  • Austria: approx. 3–6 working days
  • Switzerland: approx. 4–8 working days

The exact delivery time depends on the product and the production location. You will receive a tracking email as soon as your package is on its way.

🚷 Can I cancel or change my order?

Since each mug is individually crafted, changes or cancellations are unfortunately no longer possible once production has started. Please contact us as soon as possible if you would like to customize something – we'll see what's possible!

❌ What if my mug arrives damaged?

Of course, that's not the goal of Tasse mit Herz. Should something go wrong:

  • Write to us directly with a photo of the damage
  • We will find a quick and accommodating solution

🎁 Do you also have gift ideas for specific occasions?

Yes! Our designs cover many topics, including:

  • Birthday
  • Father's Day & Mother's Day
  • Valentine's Day
  • Christmas
  • Wedding & Anniversary

Or you can design your mug completely freely – suitable for every occasion.

🛍️ How will my mug be shipped?

All cups are shatter-proof packaged and shipped directly from the production site – quickly, efficiently, and in a climate-friendly manner. You will receive a tracking number via email.

Any questions? Feel free to send us a message – we're here for you!